No contract exists between us unless your deposit payment has cleared and you have received a booking confirmation letter by post or by email. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. The person whose name is on the booking form agrees to take full responsibility for ensuring that all the following Terms and Conditions are adhered to by all members of the party. The Responsible Person must personally stay at the accommodation throughout the holiday and be at least 21 years of age at the time of booking. The names, addresses and ages of all members of the party must be shared with the Proprietors on request.
Arrival and check in times
All lodges are available from 4.00 p.m. on day of arrival until 10.00a.m. on day of departure (The Company reserves the right to charge for an additional days hire for unauthorised departures after this time). Arrivals later than 6.00 p.m. by arrangement only and guests are asked to telephone in advance in case of unavoidable delays.
Reservations and cancellations
A reservation only becomes confirmed when the deposit is received. The balance is due 8 weeks prior to arrival date. Late availability holidays must be paid in full to secure a booking. Deposits are non-refundable, regardless of circumstances. The booking will be deemed cancelled if the balance of the payment is not received 6 weeks prior to the arrival date, and every effort will be made to re-let the vacancy.
- From 6 weeks to 4 weeks prior to arrival date 50% of the balance will be forfeit.
- From 4 weeks to 2 weeks prior to arrival date 75% of the balance will be forfeit
- Within 14 days of the arrival date 100% of the rental fee will be forfeit.
We strongly recommend guests take out their own cancellation insurance cover.
A 2.8% supplement will be added to credit card payments only. When booking on-line your card details will be automatically retained securely. If you wish to use a different card to pay your balance or security deposit, please contact the office.
Payments are accepted by us in good faith and in the belief that the lodges will be placed at your disposal for the type and dates stated. If for any reason this is not possible through operational reasons or circumstances not under the control of the proprietor we will try to make another lodge available and will refund any price difference if appropriate. We will not charge any extra if we need to upgrade you to a more expensive lodge. However, if we are unable to make another lodge available then the deposit will be refunded in full and as such you will have no claim against the Proprietor or Agent. The Proprietors reserve the right to alter or amend the facilities or amenities available without prior notice.
Sorry, pets not allowed.
Caravans, camping and fires
Fires and Caravans not allowed.
Access to lodges
The hirer shall allow the Proprietor entry to the properties for all reasonable purposes.
Cleaning and damages
We require that all lodges should be left in a clean and tidy condition and that should any items be accidentally broken or damaged that you notify the Proprietors. The proprietors reserve the right to deduct the cost of making good damages or for excessive cleaning from the hirer’s credit/debit card account for a period of not more than 14 days after departures. If a party uses more than one lodge they are expected to ensure that each lodge has the correct inventory on departure. A £100 security deposit will be held on your card from the day of arrival for up to 14 days after departure.
The number of people occupying the hired lodge must not exceed numbers stated on booking.
Use of accommodation
The hired property shall be used solely for holiday purposes and the Hirer shall not sub-let the property or any equipment hired to the Hirer. Lodges may not be used for parties or gatherings, whether planned or impromptu, involving more than the insured capacity of each lodge (six). We have a private function room and bar that can often be made available to groups by prior arrangement.
Hot tubs and quiet enjoyment
The rights of other guests and local residents to enjoy the peace and quiet of the area must be respected at all times. For this reason we do not allow music to be played outside of the lodge or to be audible from the lodge patio. Guests are expected to moderate their sound and behaviour to avoid causing distress or offence at all times. The hirer is responsible for ensuring that all guests read and comply with hot tub conditions of use and safety notices displayed in the lodge. Hot tubs must not be used after 11 p.m. Repeated misuse of the tubs may result in the hot tub being emptied and taken out of use for the duration of the hirers stay.
No liability is accepted by Ben View Holiday Lodges for loss or damage to hired or passenger’s property, baggage, motor car etc. however caused nor for any accident or mishap to persons whilst on the premises. The Proprietor reserves the right to refuse admission of persons or pets that in the opinion of the Proprietor is/are not suitable to take charge or are causing a disturbance or nuisance which may upset the peace and tranquillity of other holiday makers. In the event of termination of a let a refund of any un-expired portion of rent will be made.
Smoking is not permitted in any of our lodges.
Hen and stag party bookings
Hen parties are welcome.